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Terms and Conditions

You are using the website at which is the website name of Hippo Toys and Models the main shop is in Mochdre, North Wales.

Contact Details Hippo Toys can be contacted as follows: By Telephone (between 9.00am - 4.30pm Mon - Sat): (01492) 544617 By e-mail By post: Hippo Toys, Unit 5, Diamond Units,  Blackmarsh Road, Mochdre Business Park, Mochdre, Conwy, LL28 5HA.

All goods which appear for sale at web site are advertised as invitations to treat, and no offer of sale shall be implied.

By placing an order with us you are offering to purchase the goods detailed within that order, which may or may not be accepted at our sole discretion.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

Your statutory rights are not affected by these terms and conditions.

Description of Services

You are able to benefit by using our web site for online selling and viewing some of the products we sell in our shop.


Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our website.

Please note: Children are recommended to discuss these terms and conditions with their parents before completing the registration process. In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.


Occasionally goods you order may be out of stock, sold out or unavailable for some other reason. When, we recieve your order an email detailing the products you have ordered is automatically sent to you. Please note that this email is to acknowledge that we have recieved your order. No legally binding agreement for the sale of any items exists until we have processed the order and despatched the goods to you. If we cannot deliver any part of your order, we will contact you by e-mail, giving you the option to cancel any or all of your order and you will not be charged with the cost of those items. 


Payment for the toys you wish to order can only be made by one of the following credit or debit cards: Visa, MasterCard, Switch, Delta, Solo or Visa Electron. We can also accept payments by cheque. By clicking the 'Order' button you are authorising us to deduct the cost of the products in your basket, and the delivery charges calculated, from your account.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. Payment will be processed from your account before despatch of your purchase. If the issuer of your payment card refuses to authorise payment to us you will be informed as soon as possible, we will not be liable for any delay or non-delivery.


All our prices are quoted in pounds sterling and include United Kingdom VAT at 20%. We cannot accept payment in any other currency.


We will deliver purchases by courier or post to the delivery address given with your order. Your order can be delivered to any address - your home, workplace or a neighbours - for courier deliveries a signature is normally required on delivery by an adult (over 18), so whichever delivery address is most convenient. We aim to despatch all orders within 1 working day. U.K. Orders Standard Delivery: - Please allow 10 working days for delivery before contacting us regarding any delays.

If any of the goods appear visibly damaged on arrival, please do not accept or sign for the goods and contact us immediately. If however, you were unable to sign for the goods, or on opening the package the goods are found to be damaged or faulty, please refer to our returns policy.

Goods delivered by courier require a signature. If it is not possible to obtain this two attempts are usually made to deliver items, in the unlikely event delivery is still not possible they are returned to the local depot and a card is left. If they are not collected or alternative arrangements made to deliver them they are returned to us. We will not be liable for any further delivery charges and a further payment will be required for delivery.


We always try to ensure that all prices shown on our website are correct, however, occasionally mistakes do happen and products are priced wrongly. Where a product's correct price is lower than the price stated on our website, we will charge the lower price or refund the difference. Where a product's correct price is higher than the priced stated on our website we will contact you and offer you the option of either proceeding with your order at the correct price or cancelling your order. Where a reduced price is shown, the item/s have been on sale at the higher price for 28 days or more. No legally binding agreement for the sale of any items exists until we have processed your payment and despatched the goods to you.


If you have any probelms with goods you recieve from us please contact us before returning them. We will need your order number and the reason.

Faulty goods

If any of the goods appear visibly damaged on arrival, please do not accept or sign for the goods and contact us immediately. If however, you were unable to sign for the goods, or on opening the package the goods are found to be damaged or faulty, please contact us as soon as possible.

If goods you recieve from us are faulty/damaged we will refund or replace them as soon as possible and pay for return postage. We ask that you notify us of any problems as soon as possible.

Non faulty goods/Cancellations

You are able to cancel your order within 7 working days. The 7 days start the day after you receive the goods. You must notify us within this time that you intend to return them. The cost of the goods will be refunded when they are returned to us in their unopened original packaging and in a resaleble condition. This should happen within 21 days. You are responsible for the cost of returning the goods.

Cancellation by us

We reserve the right to cancel an order if we have insufficient stock to deliver the goods you have ordered, if we cannot obtain payment, if we do not deliver to your area or if a product price or offer description fault has been identified. If we do this we will notify you by e mail and refund any payment taken by us. We will do this as soon as possible and within 30 days of your order.

Privacy and security

Hippo Toys and Models are committed to protecting your privacy and security.

We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and according to the Which? Web Trader Code of Practice.

We have to collect personal information to process your order and provide you with the best possible service.

We do not disclose your information to any third parties, we may email you in the future unless you have not given us your consent.

We will give you the chance to refuse any marketing email from us.

The type of information we need to collect is your name, address, phone number, email address. Your payment method is handled by Paypal who collect payment and then send it to us. We do not collect or store any credit or debit card information.

Hippo Toys may use technology to track your visit to our site. This can include using a "cookie" which would be stored in your browser it is only used to keep track of the contents of your shopping cart.

You can usually modify your browser to prevent this happening if you wish, but the operation of the website may be restricted, as our shopping requires cookies to be enabled.

If you do not wish to give your credit or debit card information over the internet, you can pay for your purchases by cheque, postal order or by phone. We will never pass your credit card details to any other party.

The purchase area of our site is secure. This means that we utilise industry-standard Secure Sockets Layer (SSL) technology to enable the encryption of the information you've given us. We use 128-bit encryption throughout the site. When you enter your credit card details, they are sent to our system via encryption. All information you give us is held behind secure firewalls, designed to prevent unauthorised access to the servers and protect your privacy. Information passed between your computer and our website cannot be read in the event it is intercepted by someone else.

The risk of credit card fraud is 100 times greater when you hand your card to a waiter in a restaurant than when you shop on the Internet! Modern day encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.

If you have any questions or comments about security, please get in touch with us:


The words 'Hippo Toys' and any of the logos, characters or devices used in connection with these names are all trademarks, the use of which is prohibited without our express permission. Other names, company names, logos and trademarks on this website belong to their respective owners and may not be used without their permission.

Customs and Duty

Goods delivered inside the European Community are not subject to any duty. For delivery outside the European Community goods may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid be the recipient. You assume full responsibility for complying with any importation regulations. Please contact your local customs office for further details.

Code of Conduct

You are responsible for anything which you transmit or receive to, from or via our website. You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.


You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incured in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).